Shipping policy

Where we deliver

We deliver to the contiguous 48 U.S. states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations. Enter your complete street address and any unit number at checkout. Contact us before ordering if you are unsure whether your address is eligible.

What shipping costs and how long it takes

Standard shipping is free on every item, with no order minimum. Expected delivery is 3 to 5 business days after order confirmation, including both processing and transit. Count the first business day after confirmation as day one. Business days are Monday through Friday, excluding U.S. federal holidays.

Where parcels leave from

Orders ship from our registered company address: 2624 Branhams Creek Road, Mallie, KY 41836, United States. Mailed returns go to the same address. Email support@brightfielddesk.com before sending a return so we can provide the label and routing instructions.

Shipment updates and delays

We send a shipment notice with tracking when the parcel ships. Separate parcels may have separate tracking links. If we cannot ship on time, we will contact you with the delay information and the option to agree to a revised shipment or cancel the unshipped items for a prompt refund. If we cannot fulfill the order or obtain required consent, we will cancel the unshipped items and refund the payment for them.

Help with a delivery

Email us as soon as you notice an address error, a missing parcel, or damage. Include your order number and, if available, the tracking number. We will check the shipment and explain what we can do. An address change may no longer be possible once a parcel is with the carrier.