Frequently Asked Questions

Can I order from outside the delivery area

We deliver to the contiguous 48 U.S. states and Washington, D.C. If checkout cannot accept your delivery address, contact us before placing the order.

Is there a minimum for free shipping

No. Every item ships free by standard delivery. Expected delivery is 3 to 5 business days after confirmation, including processing and transit.

What if an organizer is the wrong size for my desk

Email us within 14 calendar days after delivery to request a return or exchange. We pay the return and exchange costs. Before ordering, check the product's listed dimensions and measure your available space.

Do I have to pay to get my refund

No. We provide a prepaid label or arrange return shipping at our expense. We issue your refund within 3 business days after receiving the returned item. Your payment provider controls when the credit appears on your statement.

Are the notebooks or pens in product photos included

Check the included items in the product listing. Styling props such as notebooks, letters, and pens are not included unless expressly listed.

How can I get help with an order

Email support@brightfielddesk.com first. Include your order number and a brief description of what you need. You can also call +1 940-783-8189 during customer service hours.