Track My Order

Start with your shipment email

Open the shipment email from Brightfield Desk and select the tracking link to view the carrier's latest update. If items ship separately, use the link for the parcel you are looking for.

If a link is missing or tracking has stalled

Check your spam folder and make sure you are looking at the mailbox used at checkout. Email support@brightfielddesk.com with your order number and checkout email if you still cannot find the link or the estimated delivery window has passed. Do not include your card number or account password.

If the carrier shows delivery and the parcel is missing

Check any delivery photo, your usual delivery location, and with other people at the address. If you still cannot locate it, email us so we can investigate with the carrier. We will explain the next steps after reviewing what happened.